I have been told by Gary that Eastman will not undertake any repairs to BR leather jackets when bought from BR Japan.If you are paying a reasonable repair charge I would expect that ELC would accommodate your request.
Buying second hand comes with inherent risk. The measurements and overall grain might lead you to believe it is a bargain. There is no telling what has been applied to the hide during its lifetime or immediately before the sales pics were taken?
Or it could just come down to the way you ask ELC to assist you, or whether you are respectful online?