Bill Kelso. Whats happening?

B-Man2

Well-Known Member
Sometimes it’s worth it to pay the high end prices ( if you can) just to avoid all of the frustration and stress of dealing with a company that shows the buyer little if any courtesy, consideration and won’t communicate with you after they’ve taken your money. It’s a shame because I remember when BK and DuBow started out, both companies were very responsive and would get right back to you, but they were start up companies hungry to develop their brand and a customer base. Now that they’ve become reasonably successful..they no longer feel the need to follow their earlier policy of customer service. Some might say it’s the Pandemic but even if that’s the case, most are working at home from a laptop so communication shouldn’t be an issue.
 

B-Man2

Well-Known Member
Well, it IS high end price to me... :/
Greg
I understand completely. That was why I included the (if you can) in my post. I certainly wasn’t implying that BK jackets or their owners were less in any way. My post was directed toward the changing business practices of the two companies with regards to their lack of communication and courtesy compared to their earlier days.
 

Greg Gale

Well-Known Member
Greg
I understand completely. That was why I included the (if you can) in my post. I certainly wasn’t implying that BK jackets or their owners were less in any way. My post was directed toward the changing business practices of the two companies with regards to their lack of communication and courtesy compared to their earlier days.
Burt, my reply was not meant to challenge what you said, rather echo it. I didn't think you meant to make BK owners appear second tier, I just agree with you that big money jackets should come with good customer service - BK included.

This being said, I've had a few correspondances with Andy and he was always quite responsive. Now they must be in dire straits because of COVID - at least they set up an autoreply, that's something.
 

mulceber

Well-Known Member
Yeah, mine says the same. I suspect it means they’ve taken the order, but haven’t started making the jacket yet, but I don’t really know.
 

MrBlue

Member
My order was placed on the 9th of June and has the same status. It could also mean that our orders can only be fulfilled once other orders are. So this could mean either orders ahead of us in the queue, or Andy has to wait for new materials to be received. For instance he told me that he was expecting a new Liberty horse hide dark seal. So perhaps he has to wait for the new leather to be received.
 

Brettafett

Well-Known Member
Did anyone see the notice on Platon's website? Seems everyone is inundated with orders and trying to keep on top of them.
Seems the lock-down created quite a back-log! Makes you wonder, a lot more orders, or just a hold on orders over the lock-down... Read into that however you want...
 

Brettafett

Well-Known Member
Yes. Its good to see makers are busy and that people are still spending money on jackets... As you say, just be honest and open about time-frames and expectations.

I think its important, if one can't reply to hundreds of emails, to at least put a notice up. And then, to those who have placed orders, skip your weekend and get back to everyone.
At least reply with a, "we have your order and will be in touch to discuss the details in approximately x to y weeks. We are working hard to get through current orders and appreciate your patience. Thank you"
Not hard.
 

stanier

Well-Known Member
Did anyone see the notice on Platon's website? Seems everyone is inundated with orders and trying to keep on top of them.
Seems the lock-down created quite a back-log! Makes you wonder, a lot more orders, or just a hold on orders over the lock-down... Read into that however you want...
Thanks for pointing that out Brettafett. I actually feel better having seen that. Someone's at home and I'm in the queue! Cheers!
 

Lord Flashheart

Well-Known Member
Having taken the advice here about patience I'd agree that seeing a notice on Platons website is at least something. Mind you I'm still keeping all my fingers, toes and anything that can be, crossed. It seems like a world away when I ordered a Dubow. That said in many senses it was ...
 

mulceber

Well-Known Member
More than something, I’d say. I’ve seen vendors in this and other hobbies get swamped with orders, and the end result was that people had multi-year waits. On one occasion, a bunch of people never got their orders at all, and it was money down the drain. Platon’s announcement has effectively taken that scenario off the table.
 

Lord Flashheart

Well-Known Member
Fair point there Mulceber and to be honest I have been quite philosophical about the delay given the completely unprecedented circumstances. Given the positive reviews here of his Dubow I can be patient some more. Mind you I didn't expect to pick up a GW Rough Wear on the off chance in May ...
 
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