On Saturday I paid for and ordered an A-2 from Platon JA Dubow. Also sent an email asking for confirmation of receipt of funds, confirmation of fit details and an idea of lead time. Nothing in response yet, but hopefully hear soon... I actually thought I'd got confused and ordered from the wrong company, as the PayPal receipt says funds to Bill Kelso Mfg!
Also sent an email to Bill Kelso enquiring about their RW 23380 in Liberty HH, but no response yet.
Hopefully all fine, I don't expect immediate replies, but if it delays too long BK won't get my order and money in principle. JAD already has, via PayPal, so hopefully they will be professional enough to keep me updated.
Uh, I wouldn't get your hopes up. A lot of the high-end manufacturers are small, 1-5 person operations, so they don't have a separate customer service. As a result, they basically get back to you whenever they can. You will get your jacket, and you'll almost certainly love it, but one of the hurdles we all have to deal with in this hobby is low communication during the wait.
Given that it takes about a day to produce a jacket, I wonder why they need so much time. Are they buying the hides in batches so they need a certain number of orders before they can order? Or is the sewing factory they use busy manufacturing for other companies?
I've emailed to ask, as I don't think its reasonable once I've paid to then state a minimum time that's a month longer than the maximum quoted on the website. I suppose it is what it is, but if its the case then they really should revise their website.
I've still had no response from BK. Maybe he's not interested in cultivating new clients.
Lots of previous on comments on VLJ regarding delivery times and dearth of communication from certain makers. Things are the way they are, that does not make it right but there's little point in raising your blood pressure over "issues" that are already well known here.