Bill Kelso. Whats happening?

denny@aero said:

All I know is that this is the second such email I have recieved from them, first one from Andy Falzon a few year ago and then this one, both with a whole lot of manufacturers CC'd in. I have never recieved such a mail from any other maker (nor have we sent any, or ever would)

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Yes, I have no doubt that you wouldn't do that and I'm not questioning your word.

I just don't understand why BK takes such a big risk... To avoid the competition having to deal with a difficult customer (I'm not saying kev15 is a difficult customer, I'm referring to BK's point of view) ? that's a bit strange, isn't it ?

Kermit3D said:

Yes, I have no doubt that you wouldn't do that and I'm not questioning your word.

I just don't understand why BK takes such a big risk... To avoid the competition having to deal with a difficult customer (I'm not saying kev15 is a difficult customer, I'm referring to BK's point of view) ? that's a bit strange, isn't it ?

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I truly don't know if they really do think they are offering a service or not but its totally unsolicited.

Yes there are sometimes awkward customers or customers that are hardwork, and yes sometimes we as manufactures make mistakes but that's business it's how you deal with it that matters, and how you resolve things that count.

Hope they didn't the same with my data following my complain when their jacket arrived

Apparently... March 25th price increase

Brettafett said:

Apparently... March 25th price increase

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Won't affect me at all.

Dear All,

Just so you know. Thanks to your beneficial information as forum members, I managed to avoid these guys scamming me. The Credit Card chargeback policy and buyer protection works, in my case the bank was extremely helpful and very thorough.
Beforehand, I was very respectful and open for any mutually advantageous solution. I was so foolish that even offered them a restocking fee, in the hope of correcting the whole fiasco. I was not accepting the fact that their size suggestion was completely off and they delivered a smaller than advertised jacket. According to them the only solution was me selling the brand new jacket on the second hand market and placing a new order. Pete was very unpleasant and personally offensive. I was not taking the jacket forcefully. I opened a case with the bank in February after BK stopped communicating with me completely. As you might already know, as an answer this Pete sent out my private information to a lot of jacket manufacturers, including my home address. He accused me of a lot of things, stating lies that I have never done or said. Like defaming them on social media, filing a PayPal claim, returning the jacket in a worn condition.
After all, I provided all available evidence and email communication to the bank representatives. The initial discussion about sizing, their questionnaire, the insults and even the contradictory measurements of the return jacket, where according to them the numbers were spot on. However, I measured different numbers and shared everything for the investigation.

One year after the order was placed, I managed to get my money back. Not by BK, but my bank that stood by their client. My claim was legitimate. My worst customer experience ever.

I would like to thank you all for your very informative assistance. Please, do not let these people to intimidate you. We all deserve to be answered to, not only as long as we pay the money.
Please for your own sake, make sure you do business with the trustworthy companies or private individuals, who treat you as human beings. Who respect your time and money. We as customers shall also do the same, appreciate and honor those businesses which are both accountable and professional.


By EU laws and regulations you are protected up to 180 days from the time of purchase or 4 month from the last recorded conversation by the vendor!

kev15 said:

Dear All,

Just so you know. Thanks to your beneficial information as forum members, I managed to avoid these guys scamming me. The Credit Card chargeback policy and buyer protection works, in my case the bank was extremely helpful and very thorough.
Beforehand, I was very respectful and open for any mutually advantageous solution. I was so foolish that even offered them a restocking fee, in the hope of correcting the whole fiasco. I was not accepting the fact that their size suggestion was completely off and they delivered a smaller than advertised jacket. According to them the only solution was me selling the brand new jacket on the second hand market and placing a new order. Pete was very unpleasant and personally offensive. I was not taking the jacket forcefully. I opened a case with the bank in February after BK stopped communicating with me completely. As you might already know, as an answer this Pete sent out my private information to a lot of jacket manufacturers, including my home address. He accused me of a lot of things, stating lies that I have never done or said. Like defaming them on social media, filing a PayPal claim, returning the jacket in a worn condition.
After all, I provided all available evidence and email communication to the bank representatives. The initial discussion about sizing, their questionnaire, the insults and even the contradictory measurements of the return jacket, where according to them the numbers were spot on. However, I measured different numbers and shared everything for the investigation.

One year after the order was placed, I managed to get my money back. Not by BK, but my bank that stood by their client. My claim was legitimate. My worst customer experience ever.

I would like to thank you all for your very informative assistance. Please, do not let these people to intimidate you. We all deserve to be answered to, not only as long as we pay the money.
Please for your own sake, make sure you do business with the trustworthy companies or private individuals, who treat you as human beings. Who respect your time and money. We as customers shall also do the same, appreciate and honor those businesses which are both accountable and professional.
View attachment 147393

By EU laws and regulations you are protected up to 180 days from the time of purchase or 4 month from the last recorded conversation by the vendor!

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Glad you “finally “got some satisfaction. They’ll certainly never get any business from me.

I am also glad you got your money back and some form of satisfaction. Now I fear I will never see my BK jacket which I ordered last summer.

bellumbill said:

I am also glad you got your money back and some form of satisfaction. Now I fear I will never see my BK jacket which I ordered last summer.

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I doubt they would stiff you. I’d only be worried if you’re not happy with it. For the money we put out for these jackets, I would expect superb customer service.

Pa12 said:

I doubt they would stiff you. I’d only be worried if you’re not happy with it. For the money we put out for these jackets, I would expect superb customer service.

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Pete
I totally agree with you however, this isn’t the first time this has happened and this isn’t the first manufacturer to pull some bullshit move on their customer. But I can guarantee you that with time… all will be forgotten and people will go right back to dealing with these guys again.

B-Man2 said:

Pete
I totally agree with you however, this isn’t the first time this has happened and this isn’t the first manufacturer to pull some bullshit move on their customer. But I can guarantee you that with time… all will be forgotten and people will go right back to dealing with these guys again.

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Not this cow poke. Fool me once. I have no problem learning from others misadventures as well as my own.

B-Man2 said:

Pete
I totally agree with you however, this isn’t the first time this has happened and this isn’t the first manufacturer to pull some bullshit move on their customer. But I can guarantee you that with time… all will be forgotten and people will go right back to dealing with these guys again.

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But you must be right Burt. If people are waiting a year for a jacket they must have lots of orders.

Yet again proof if you want a high end A-2 from someone who isn't going to shaft you, throw your money at GW or ELC.

The fact they sent personal details willy-nilly around the internet just goes to show what a bunch of 1st rate arseholes they are.

I wouldn't trust these bastards with a 5c stamp.

...oh and this should be a sticky to act as a warning for any unsuspecting person thinking of sending their hard-earned anywhere near this lot.

kev15 said:

Dear All,

Just so you know. Thanks to your beneficial information as forum members, I managed to avoid these guys scamming me. The Credit Card chargeback policy and buyer protection works, in my case the bank was extremely helpful and very thorough.
Beforehand, I was very respectful and open for any mutually advantageous solution. I was so foolish that even offered them a restocking fee, in the hope of correcting the whole fiasco. I was not accepting the fact that their size suggestion was completely off and they delivered a smaller than advertised jacket. According to them the only solution was me selling the brand new jacket on the second hand market and placing a new order. Pete was very unpleasant and personally offensive. I was not taking the jacket forcefully. I opened a case with the bank in February after BK stopped communicating with me completely. As you might already know, as an answer this Pete sent out my private information to a lot of jacket manufacturers, including my home address. He accused me of a lot of things, stating lies that I have never done or said. Like defaming them on social media, filing a PayPal claim, returning the jacket in a worn condition.
After all, I provided all available evidence and email communication to the bank representatives. The initial discussion about sizing, their questionnaire, the insults and even the contradictory measurements of the return jacket, where according to them the numbers were spot on. However, I measured different numbers and shared everything for the investigation.

One year after the order was placed, I managed to get my money back. Not by BK, but my bank that stood by their client. My claim was legitimate. My worst customer experience ever.

I would like to thank you all for your very informative assistance. Please, do not let these people to intimidate you. We all deserve to be answered to, not only as long as we pay the money.
Please for your own sake, make sure you do business with the trustworthy companies or private individuals, who treat you as human beings. Who respect your time and money. We as customers shall also do the same, appreciate and honor those businesses which are both accountable and professional.
View attachment 147393

By EU laws and regulations you are protected up to 180 days from the time of purchase or 4 month from the last recorded conversation by the vendor!

Click to expand...

Glad to know you get your money back.

Wow that’s a real shame, the way they behaved with you. Because if a BK jacket does fit, they’re one of the best. Sadly, the risk of buying without trying is much higher when the company has such a customer service. They were always really nice to me, but yours is not the first similar story I hear. Glad it got resolved.

Thank you gents!

Bill, hopefully the sizing will work out OK for you and you are good to go. The jacket was indeed very well made with really nice leather. As long as you you will be able to put it on, there will be no troubles.

It is only their horrendous and evil customer service. I am also not sure that exceeding the 6 month PayPal protection limit is not unintentional. Maybe it is truly the volume of their incoming orders. Good for them. Maybe not just that. Fool me once...

Anyway, all the best boys! Have some more enjoyable shopping experience Take care

No maker is perfect, fit and quality issues with all the top makers, but customer service is paramount.

Wow! wow! all these stories do not encourage me to make an order for a new jacket you have to be careful . Did not have this kind of problems with 5 stars . simply returned the jacket that did not fit me and asked that they send me another one in my dimensions. What was done really fast I got the new jacket 3 weeks later and it fits me perfectly . Corrected error and service of 1 st class. THEY REALLY TAKE CARE OF THEIR CUSTOMERS §

flyincowboy said:

Wow! wow! all these stories do not encourage me to make an order for a new jacket you have to be careful . Did not have this kind of problems with 5 stars . simply returned the jacket that did not fit me and asked that they send me another one in my dimensions. What was done really fast I got the new jacket 3 weeks later and it fits me perfectly . Corrected error and service of 1 st class. THEY REALLY TAKE CARE OF THEIR CUSTOMERS §

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Absolutely agree with you. Any interactions I’ve had with Shawn and his brother have always been outstanding. The quality of their jackets is very good as well .