johnwayne
Well-Known Member
Like many if not most here I’m certain we all treasure our aviator s/glasses? Many years ago, so long I can’t recall when, but I bought a pair of Randolph Engineering’s when their selection was nothing like today but the fact the USAF wore them was good enough for me, loving the ‘spade’ style arms even though I have no reason to wear a helmet they were designed for! However, recently the nose pad broke off, not the pad itself but where it joins the frame.
I emailed RE to ask if they could recommend somewhere in the UK to fix them and same day I got a reply asking a few bits of info and to send a couple pics. Incredibly they said I was covered by their lifetime guarantee and today I rec’d a brand new pair via DHL today, 3 days after my first chat!!! If that’s not fantastic customer service I don’t know what is? Thought you all might like to know.
I emailed RE to ask if they could recommend somewhere in the UK to fix them and same day I got a reply asking a few bits of info and to send a couple pics. Incredibly they said I was covered by their lifetime guarantee and today I rec’d a brand new pair via DHL today, 3 days after my first chat!!! If that’s not fantastic customer service I don’t know what is? Thought you all might like to know.