Jason
Active Member
Some time ago, I had a problem with a transaction buying a non-jacket related item - the seller delayed posting the item for a month, and when he did (and provided a tracking number- which three months hence still shows "item has left Canada for international destination") it appears to have become lost in the mail.
So, raising a PayPal dispute culminates in the following response, quoted verbatim from an email just received by me:
"After careful review, we have concluded our investigation of the Buyer Complaint described below.
We have decided in your favour, however, we were unable to recover any funds from the seller's account. As stated in the PayPal User Agreement, recovery of funds associated with a Buyer Complaint cannot be guaranteed."
So I will not see any of my $500 back.
I conclude that PayPal offers no protection for either buyer or seller whatsoever. Yet they have the cheek to append this to the email:
"We hope you understand our policy and that it reassures you that you are safe using PayPal."
Sorry, no. I no longer feel 'safe' using PayPal.
Buyer truly beware.
So, raising a PayPal dispute culminates in the following response, quoted verbatim from an email just received by me:
"After careful review, we have concluded our investigation of the Buyer Complaint described below.
We have decided in your favour, however, we were unable to recover any funds from the seller's account. As stated in the PayPal User Agreement, recovery of funds associated with a Buyer Complaint cannot be guaranteed."
So I will not see any of my $500 back.
I conclude that PayPal offers no protection for either buyer or seller whatsoever. Yet they have the cheek to append this to the email:
"We hope you understand our policy and that it reassures you that you are safe using PayPal."
Sorry, no. I no longer feel 'safe' using PayPal.
Buyer truly beware.