Showing Eastman Some Love

[John Lever]

I had a minor issue with one of my jackets.
Eastman picked it up by courier repaired it in 24 hours and returned it by courier in a new box and a new paper sack.
Great service and attention to detail.

 

[Lord Flashheart]

Agreed John. They repaired the zip on my ELC 55J14 and were prompt in dealing with my request and extremely helpful throughout. Their customer service is a model that others should absolutely learn from.

 

[D97x7]

My one dealing with customer services was also excellent, pretty sure they would have paid to have a jacket returned but I decided to use it as an excuse to visit the factory, garment was sorted whilst I drank coffee and browsed the show room, found a couple of things I liked and Rob did me a discount, all in all a very good experience.