SuinBruin said:
I was planning on getting one of Eastman's USN sweaters, but if this issue isn't addressed in an honest and fair manner I won't buy a thing from Eastman (and I'd strongly urge everyone outside of the UK and EU to do likewise as they are getting blatantly ripped off). After the
Red Tails fiasco I'm not sure I'm willing to give Eastman the benefit of the doubt.
Also...
m444uk said:
I can understand nobody wants to pay more, and heck I get annoyed myself if I feel I haven't sniffed out the best deal, but it's Eastman's business decision to make at the end of the day.
No one wants to be discriminated against, either. If anyone can offer a justification for charging overseas customers an additional 20% of pure profit that is unrelated to postage expenses, I'd love to hear it.
ELC also doesn't charge shipping & insurance for the first replacement item sent to buyers, including those overseas, so if you need to exchange size, etc., they pay for the second item, though you still need to get the first item back to them or your dime. Also, there's a good amount of extra paperwork to process sales overseas, thus it costs the business more for these sales. It's possible these are just two reasons why the VAT is not deducted from overseas sales. This could also be the logic for Aero not deducting the VAT on overseas sales.
Aero buyers previously enjoyed an excellent option to save money and hassles via Aero USA (Mark Moye). ELC buyers in N. America still have the option of buying in the USA from the ELC agent HPA, where you can save money and time and return hassles: Compare prices of ELC to HPA, HPA is decidedly cheaper on most items, with duty and shipping & insurance from ELC built in the price, no processing charges, and less-costly exchanges with no hassles with customs, etc. The convenience of working with a company in the hemisphere one lives in should make it a no-brainer, and even more of win for me, as I live in Pennsylvania and had the pleasure of having Charles at HPA hand deliver my first purchases.
Do you just want to cast stones at ELC and get your way?