tgd31968
Member
Some of you may have read my thread "pacing like an expecant father" regarding the Aero B-3 I ordered in June. It arrived first week of October, and I sent it back the next week.
Well, the saga continues. I asked for a remake in Seal with russet trim, and I asked a couple questions. A week went by with no response, I assumed Mark was probably on vacation, so I sent another after 8 or so days.
Got the following:
Hey Terry, you'll see the jacket either this month or next. It's not gonna be Jan.--your's is being given Priority over other sheepskin jackets to be made.
New orders will be Jan eta--doesn't apply to you.
Good news right?
Well, another week goes by, and I get this last night:
Hey Terry
Just wanted to run this by you: We're really bogged down with orders, both old and new.
There's a good chance we can get your remake made/shipped before Christmas but there's also the possibility that we cannot. We're busting at the seams already with what's got to be made/shipped before the factory closes down from Dec. 23 til Jan 5th.
I guess my question to you is shall we leave everything as-is right now knowing that it may not be done by the 23rd OR should we just forget the whole thing and call it quits?
I certainly don't want you to think we don't want to make it--just trying to be realistic on the delivery. If you wait you'll be guaranteed to get it either in Dec. OR sometime in Jan.--if not, now worries--I understand totally and will get the refund process wheels in motion.
So, now I have another decision on my hands. I have already contacted Eastman to get an idea of cost and timing, and Gary responded less than 6 hours later. I like it so far.... With the drop in the pound, I will end up paying about the same as I have into the Aero for a Roughwear from eastman, so cost is a wash. I am actually leaning toward a seal/russet, so it would be slightly less than the Aero. I guess timing will dictate what I do since I would actually like to wear this in the winter.
I am not knocking Aero. Until this last couple of weeks, I was perfectly understanding. Those last two e-mails a week apart though have me a bit disappointed, and I have worked side by side with enough salesmen in my job over the last 15 years to know that the part about "we are not saying we don't want to make it but the lead time is going to be long... is what most of them tell customers when they really want them to go away, but they just don't want to say that. I really don't think I was being that much of a PITA customer. Maybe I am reading too much into that part.
At any rate, I have some thinking to do over the next couple of days.
Wow, I feel like I should be paying all of you for this couch time. But there is nothing like Sheepskin to replace therapy. You can pick up a nice jacket for the price of a couple of sessions.
Terry
Well, the saga continues. I asked for a remake in Seal with russet trim, and I asked a couple questions. A week went by with no response, I assumed Mark was probably on vacation, so I sent another after 8 or so days.
Got the following:
Hey Terry, you'll see the jacket either this month or next. It's not gonna be Jan.--your's is being given Priority over other sheepskin jackets to be made.
New orders will be Jan eta--doesn't apply to you.
Good news right?
Well, another week goes by, and I get this last night:
Hey Terry
Just wanted to run this by you: We're really bogged down with orders, both old and new.
There's a good chance we can get your remake made/shipped before Christmas but there's also the possibility that we cannot. We're busting at the seams already with what's got to be made/shipped before the factory closes down from Dec. 23 til Jan 5th.
I guess my question to you is shall we leave everything as-is right now knowing that it may not be done by the 23rd OR should we just forget the whole thing and call it quits?
I certainly don't want you to think we don't want to make it--just trying to be realistic on the delivery. If you wait you'll be guaranteed to get it either in Dec. OR sometime in Jan.--if not, now worries--I understand totally and will get the refund process wheels in motion.
So, now I have another decision on my hands. I have already contacted Eastman to get an idea of cost and timing, and Gary responded less than 6 hours later. I like it so far.... With the drop in the pound, I will end up paying about the same as I have into the Aero for a Roughwear from eastman, so cost is a wash. I am actually leaning toward a seal/russet, so it would be slightly less than the Aero. I guess timing will dictate what I do since I would actually like to wear this in the winter.
I am not knocking Aero. Until this last couple of weeks, I was perfectly understanding. Those last two e-mails a week apart though have me a bit disappointed, and I have worked side by side with enough salesmen in my job over the last 15 years to know that the part about "we are not saying we don't want to make it but the lead time is going to be long... is what most of them tell customers when they really want them to go away, but they just don't want to say that. I really don't think I was being that much of a PITA customer. Maybe I am reading too much into that part.
At any rate, I have some thinking to do over the next couple of days.
Wow, I feel like I should be paying all of you for this couch time. But there is nothing like Sheepskin to replace therapy. You can pick up a nice jacket for the price of a couple of sessions.
Terry
