Skyhawk
Well-Known Member
Hey guys, I ordered a B-10 during the Black Friday sale at Bronson. They shipped it 2 months ago and it never showed up, and the tracking never updated. It still says "Pre-shipment".
I contacted them about a month ago and they said they were looking into filing a claim, and that they would update me on 1/12. They didn't message me back, so I emailed again around 1/20. They said "China Post is looking for it".
So I guess forget about the claim coming through on 1/12, because it is now 1/27, and they are still "looking for it". Super frustrating! I mean it is one thing to have a backlog of orders that delay production, but to ship it out and then leave your customer hanging for a month for a resolution of an insurance claim, seems wrong to me.
They keep sending me requests for a review of the jacket. I would be happy to review it if I ever get the jacket. Of course it won't be the best review of customer service at this point.
-Jay
I contacted them about a month ago and they said they were looking into filing a claim, and that they would update me on 1/12. They didn't message me back, so I emailed again around 1/20. They said "China Post is looking for it".
So I guess forget about the claim coming through on 1/12, because it is now 1/27, and they are still "looking for it". Super frustrating! I mean it is one thing to have a backlog of orders that delay production, but to ship it out and then leave your customer hanging for a month for a resolution of an insurance claim, seems wrong to me.
They keep sending me requests for a review of the jacket. I would be happy to review it if I ever get the jacket. Of course it won't be the best review of customer service at this point.
-Jay