Sounds a bit like the guy who owns Lost Worlds jackets
Let's stick with clothing, you can buy Ralph Lauren in a shop, you can see what you want and try it on, not the same for us buying an A2 sight unseen and having to pay upfront.I prefer to buy a good product, not the customer service. I have sent emails to https://www.ralphlauren.com/ and other big guys and never got a response and I don't think that they would engage in answering 50 questions from a customer before he buyes and what aussie referred to as " email tennis" but then again people seem to buy from them all the time and make them rich.
So if Ralph Lauren never replies to you and you still buy from him then why do you expect Good Wear or BK or the others to reply to you?
You said before it's decent to reply, and it is indeed. I am sure if they had the luxury to reply to you they would (Not Raplh, the others). And about the other stuff you said that you paid your money and want to know what's going on, I know of Japanese construction companies who get paid between $25 to $300 million for a project and they don't even allow their customers to have supervisors or site managers during the construction. The reasoning? because those Japanese companies are the best at what they do so they tell you "if you want to buy from us fine, but you don't get to look what we build, you just wait to receive it. If you want second best and to put your supervisors on then do it in China, not here" and they are right. It's the same when you buy your e.g. $40,000 Mercedes car, you don't ask them what they do, how they did it etc, or why they delayed to deliver your car order you just bite it and buy it.
I know most of the vendors or repro jackets and have good relationships. Give me your money and I will be your agent. I will ensure you get your replies within the same day, seriously...I will go ten miles out of way if I need something if I have had a bad experience with the closest vendor, my money will go to the business that treats me with courtesy every time.
I will and have on many occasions walked out of a shop because of the indifference or attitude of the person at the counter but not before telling them why they won't get my custom.
Who determines fast enough ? I think maybe a month myself but if you don’t reply for a month, how many more emails have come in ? At some point you need to send replies as fast as they come in or do a newsletter. A knife maker in Edinburgh does that. Works a treat for deflecting “where’s my order in the queue” emails.“ reply fast enough”
BK has its own problems. I suspect that their admins/managements operate in the UK while their production is in Greece. This certainly does not make things any quicker.BK is not a one man operation and if he is so overwhelmed with orders there is no reason why he cannot take on extra staff or train a new machinist to meet his demand other than not wanting to spend the money which is actually self defeating as the shorter the waiting times and the better the customer service the more business you will get. Greece hardly has the highest wages in the EU.
I know this is a bit outside of the discussion but can anyone tell me what the current “wait time” is for a BK A2??BK has its own problems. I suspect that their admins/managements operate in the UK while their production is in Greece. This certainly does not make things any quicker.
What the jacket makers should do is to make good use of social platforms such as Facebook etc for short communications rather than the lengthly emails that nobody wants to read. One can easily place their lead time, availability and updates on the profiles which don't require any professional webpage designer to do.